Return & Refund Policy

Last updated: [Add Date]

At Derrica Cart, customer satisfaction is our top priority. We strive to ensure you love every purchase. If you are not completely satisfied, please review our Return & Refund Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

The product must be returned within [7/10] days of delivery
The item must be unused, unwashed, and in original condition
Original tags, packaging, and invoice must be intact
Returns are accepted only for damaged, defective, or incorrect products

Note: Items showing signs of use, alteration, or damage caused by the customer are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Innerwear, lingerie, or intimate apparel
Accessories (earrings, jewelry, handbags, etc.)
Items purchased during clearance or sale (unless damaged)
Gift cards or promotional items

3. Return Request Process

To initiate a return:

Email us at [your support email] within the return window
Share your order ID, product images, and reason for return
Our team will review your request and provide return instructions
Once approved, arrange pickup or ship the item as instructed

Unauthorized returns will not be accepted.

4. Refund Policy

Once we receive and inspect the returned product:

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable, unless the return is due to our error

In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

5. Exchange Policy

We offer replacement/exchange for eligible products subject to stock availability. If the requested item is unavailable, a refund will be processed as per our refund policy.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Notify us within 48 hours of delivery
Share clear images or videos of the product and packaging
We will arrange a replacement or refund at no additional cost

7. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation requests will not be accepted
Refunds for cancelled orders will be processed within 5–7 business days

8. Contact Us

For any return, refund, or exchange-related queries, please contact us:

Email: [your support email]
Website: Derrica Cart